Never settle for poor service

Have you ever felt like you’ve been sold something you don’t need? Insurance on a computer that isn’t worth the paper it’s written on; addons that inflate the price; services you’re not convinced you’re ever going to need, let alone use.

Frustrating, isn’t it?

There’s a school of thought that when you’re pocket feels a bit squeezed you want to choose a product and provider that offers good value. You don’t want to be led along, you want to get the benefit of what you pay for.

Intrahost understands the importance of flexibility and packages that are designed for each individual user. It forms part of our customer service policy.

When someone comes to us asking about cloud servers and hosting in general we know it’s likely they’ve already done some research and had even a brief look into what’s on offer. Making a change in how you store your data, or whether you are going to host your own or other websites in a different way involves looking at different deals and weighing up the cost, effectiveness and the impact it will have on you.

Choosing a provider is different. You want them to understand why you’re looking to change and what your requirements are. Customer service feeds into every part of that relationship, from browsing the website for the first time, having an initial chat and getting a quote, as well as the on-going service you receive if you decide to sign up.

So what does Intrahost offer?

There is no compulsory long term contract. Getting tied into a deal that you have to continue to pay for even when you’ve realised it isn’t right for you is just plain bad service. Intrahost offers monthly deals so both sides can continue to monitor the deal and what you get, as well as how it is working out. There is a 30 day money back guarantee so you don’t feel you’re locked into a service.

No technology is foolproof and sometimes things can go wrong. The difference in that situation is how fast it can be fixed. There is nothing worse than looking at a blank screen, knowing your to do list depends on it getting fixed and holding a phone that is ringing and ringing and ringing.

You’re busy and if a problem does occur you want an answer quickly and you want it to be right.

Intrahost offers a range of methods for customers to get in touch from Live Chat on the website, to email support, telephone and a ticketing system that is constantly monitored by staff. Support is 24/7 and critical issues can be dealt with outside of normal working hours, meaning problems can be solved immediately.

The advice is what we describe as fast and friendly. The key to excellent customer service is the people that you hire. They represent your brand and they are the ones on the front line day to day. Intrahost only hires staff with technical qualifications so they know what they’re talking about. They feed into our knowledgebase online which provides tips and advice that you can pore over and find potential solutions. We understand the technology and pass that over to you. The quality of our analysts help us stay one step ahead of the industry and offer you the best service we can.

Hosting, using cloud servers or dedicated servers is designed to save you time and money. It shouldn’t be frustrating and getting a question answered shouldn’t take a long time. Problems and queries should be solved quickly and smoothly.