We're hiring!

Interested in joining an experienced team of hosting pros? We're expanding our team. Customer and Technical Support Engineer

Download job spec

Intrahost have an exciting new opportunity for a Customer & Technical Support Engineer to work across our Intrahost and GoCloud brands supporting our national business and partner customers across a range of hosting services.

This role is ideally suited to a friendly and pro-active person with good analytical, technical and problem solving skills with a customer and delivery focused attitude.

They need to work well within a team and excel in providing exceptional customer service. Previous technical support experience would be preferable.

We offer a competitive salary with an exciting range of benefits, and due to the nature of the role there are many opportunities to develop and widen your technical skills.

Occasional UK travel and out of hours working will be required.

Location: Hull

If you would like to enquire about careers at Intrahost please email your CV to: 

careers [at] intrahost.co.uk

Warning: CryptoLocker virus

We thought we should alert you about a trojan virus which is spreading rapidly. Essentially it encrypts your data and the only current fix is to restore from a previous backup or pay a ransom fee of $100 or $300 (there are two known variants that we are aware of), at which point your data is decrypted.So far, we are aware of cases where it has encrypted Google docs and file server documents, including those with these file extensions:

*.odt, *.ods, *.odp, *.odm, *.odc, *.odb, *.doc, *.docx, *.docm, *.wps, *.xls, *.xlsx, *.xlsm, *.xlsb, *.xlk, *.ppt, *.pptx, *.pptm, *.mdb, *.accdb, *.pst, *.dwg, *.dxf, *.dxg, *.wpd, *.rtf, *.wb2, *.mdf, *.dbf, *.psd, *.pdd, *.eps, *.ai, *.indd, *.cdr, ????????.jpg, ????????.jpe, img_*.jpg, *.dng, *.3fr, *.arw, *.srf, *.sr2, *.bay, *.crw, *.cr2, *.dcr, *.kdc, *.erf, *.mef, *.mrw, *.nef, *.nrw, *.orf, *.raf, *.raw, *.rwl, *.rw2, *.r3d, *.ptx, *.pef, *.srw, *.x3f, *.der, *.cer, *.crt, *.pem, *.pfx, *.p12, *.p7b, *.p7c

We advise all our customers to be extra vigilant when opening email attachments, files from social networks and unknown or unexpected sources. Also, please ensure you have good backups of your data.

Earn extra revenue: become an Intrahost Affiliate!

If you have your own website, you can earn an additional revenue stream by signing up to our new and improved affiliate scheme. And just to show you how grateful we are, we’re offering a £10 bonus just for signing up! The bonus will be added to your affiliate account and will get you off to a flying start before you begin to earn additional revenue on up to 70% commission. We pay out regularly, there are absolutely no set up costs and you can choose from a wide range of banner designs to suit your website.

Why choose Intranet affiliate scheme?

You can earn 70% if you sign up to our cloud servers and web hosting scheme direct, or 55% when signing up through Affiliate Future. For dedicated servers, hosted exchange and SSL, we pay 10% commission direct, or 10% through Affiliate future. For domains with pay 10% through Affiliate Future.

Here are some examples:

Intrahost Direct

Affiliate Future

Windows Plesk Cloud Server

£40.56

£31.87

Business Plus Web Hosting 12 mth plan

£38.30

£32.83

Getting started with the Intrahost Affiliate scheme

If you haven’t already, create an Intrahost account and then go to the banners area to choose and download one of our banner ads to place on your website. Go to the Affiliates sub-menu halfway down the Intrahost site, to the right of “Open Ticket”, ensuring that you’re logged in.

On this page you will see your Unique Referral Link; copy this code and use it as the URL link for the banner on your site.

It’s that easy!

How do I get paid?

When a visit clicks thorough on the banner ad on your site and goes on to place an order within 90 days, you will receive commission on that sale. Once your account has earned £50, you can then log a ticket to request a credit on your hosting account, or we’ll send you a cheque.

As you can see, there really is nothing to becoming an Intrahost affiliate and you don’t have to put any more work into your website than you normally would. However, if your site attracts a lot of traffic then of course people are more likely to click and you earn more.

Why choose Intrahost?

98% of our customers are still with us 12 months after first signing up for hosting services. Additionally, we offer the following:

  • 99.99% Network Uptime
  • 99.99% Server Uptime
  • 30 Day Money Back Guarantee
  • 24/7 Fast and Friendly Support™
  • State-of-the-art UK Data Centres
  • Enterprise Grade Disk Storage

We offer all of our customers a full money-back guarantee if they are not 100% satisfied with the service we provide, meaning that you can rest safe in the knowledge that you’re involved with a company who are ethically sound. This also gives you peace of mind that placing our banner on your website won’t result in your customers complaining about the products you advertise.

We’re proud of the high-quality services that we provide and guarantee you and your visitors will be too!

So what are you waiting for? Sign up today and start earning extra cash, whilst knowing that you’re also offering your customers a great service through your website.

New OS Templates for Intrahost Cloud Servers

With immediate effect, we have updated our Cloud Server platform to include the following additional Operating System Templates.

Linux Cloud Server

Ubuntu 12.04 LAMP x64 Ubuntu 12.04 x64 Ubuntu 12.04 x86 Ubuntu 13.04 x64

See the full list for the Linux Cloud Server plan.

Windows Cloud Server

Windows 2012 Standard Edition x64

See the full list for the Windows Cloud Server plan.

To upgrade your Cloud Server VM to one of the above templates, simply rebuild your server. Note this will destroy your data, so plan your migration carefully.

If you want to upgrade, we can offer you a free 30 day voucher code, allowing you to time to copy your data across to the new server. :) Just log a ticket and let us know.

Windows 2008 Server will be supported for a long time yet, so there's no rush.

ICANN: Pre-registration of new gTLDs not possible

Domain owners are being advised against pre-registering for new domain names on the new gTLD program this year, as under ICANN rules, this is not actually allowed before the domains are released. Numerous sites have popped up recently offering businesses and individuals the opportunity to pre-register top level domain names which will soon become available under ICANN’s new gTLD program.

According to ICANN:

“ICANN does not accept reservations or pre-registrations of new gTLDs. ICANN also does not endorse any third parties to do so.”

This means that third-party companies are unable to guarantee that the domain will be available to you, even if you pay a fee. It is not possible to pre-register your brand name and whilst many websites claim that this is possible, you may find yourself disappointed if you attempt to do so.

What is the new gTLD program?

It’s an initiative that enables the introduction of new generic Top-Level Domains (gTLD) such as .app, .web, .music, .brand and so on into the domain name space.

The new program is being introduced to promote competition within the industry, as well as ensure the security and stability of the internet as a whole. This will also allow for more consumer choice when it comes to registry service providers, affording companies, governments and communities the opportunity to operate a TLD registry of their choosing.

This is not the same as registering a domain name, which are generally second or third level domains. For example, “in a URL such as maps.google.com, "google" is a second-level name and "maps" is a third-level domain”. The application for a gTLD is more complex than registering a brand domain name and involves the operator of the gTLD to essentially run a piece of “visible internet infrastructure.”

Applications for registering a new gTLD closed some time ago and it’s now become apparent that many sites are claiming they can register a second or third level domain before the gTLD has been released.

How about my trademark or brand name?

It’s not possible to reserve or pre-register your trademark or brand with ICANN and therefore anyone else. However, for the protection of intellectual property under the new program you should see ICANN’s section 5.4.1 of the Applicant Guidebook for details.

So, that website you’ve seen claiming to enable you to “protect your brand name” or “reserve your gTLD now” are completely unable to guarantee that they are able to carry this out for you.

This means that the sites are misleading at best, or a complete scam at worst, and you should take special care when the sites claim to be able to do this for a fee. It bears repeating, ICANN allow no pre-registration of gTLDs.

What can I do to ensure my domain is available?

For the upcoming TDL releases, there are a number of online services that offer the opportunity for you to track a specific domain name using a “watchlist”. All that’s required is that you input the top level domain to track (such as .london) in order to receive regular updates on registration timelines.

Intrahost will be accepting orders for the new domains as soon as they become available and advise against pre-registration. In the meantime, you can order any existing domains from us.

Order domain

Intrahost gets a new look!

You may have noticed that the Intrahost website recently got a new look, with improved usability for our regular visitors. We’ve also finely tuned the site, so that it performs well and increases speeds, as well as being compatible with an array of devices. We hope you enjoy the new website; whilst you’re here, why not check out the new services we have to offer too, or even sign up as an affiliate to our improved program.

We’ve recently introduced VMware hosting, to give customers and partners even more options when it comes to cloud computing. Virtual hosting is an ideal way of cutting costs, both in terms of capital expenditure and ongoing running costs.

VMware hosting means that you can host a number of ‘virtual machines’ on one server, all running different applications and even operating systems. This means that rather than paying out for numerous servers, you can consolidate and just use one, supplied by us, with as many virtual machines as you like.

What is VMware?

VMware is the world’s leading developer of virtualisation software and supplies cloud solutions to companies of all sizes across the globe. The innovative approach taken by VMware for many years has led them to serve more than 480,000 customers and 55,000 partners.

VMware are respected industry leaders with an excellent reputation for providing robust, proven software for cloud computing.

Why choose virtualisation?

Every business needs a competitive edge these days and choosing VMware hosting can help you to achieve this. Not only does it cut costs dramatically, but it gives the opportunity to connect from anywhere, become a greener company and improve security.

For more information see the blog post on VMware.

Refreshed affiliate program

Another change we’ve made recently is making some adjustments to our popular affiliate program. Anyone with a website can join and the benefits make it worthwhile and include:

  • £10 sign-up bonus
  • Up to 35% commission
  • No set-up costs
  • Lots of banners to choose from
  • Regular payments

All that you need to do to sign up is complete a simple form, download your favourite banner and put it on your site and then login to your Intrahost account and click on the ‘affiliates’ sub-menu.

Then it’s just a simple case of finding your referral link and using this to link the banner ad from your site.

There’s nothing to lose from our program and everything to gain!

The affiliate program offers a great way to earn extra revenue, whilst not having to do any real work to earn it!

We hope you enjoy our new site and services! Please feel free to provide any feedback about the site to help us continue to improve things for you.

Reduce costs with VMware hosting

You may have noticed a new service pop up on the shiny new Intrahost site recently, the option to use VMware hosting, something that we’re very pleased to be able to offer. This means that you can now consolidate hardware and increased server usage and effectively reduce running costs. However, we know that not everyone is highly technically-minded, so we’ve put together a brief explanation of how virtualisation and VMware hosting works.

Run more than one operating system

Virtualisation works by using one physical machine, which plays host to a number of virtual machines, powered by software from VMware. This allows you to run several operating systems on one server, doing away with the need for many.

In theory, you do still have the same (or more) amount of servers, but they are software based, rather than hardware.

VMware is the world leader in virtualisation software and has been around since 1998, so it’s safe to say that the software makers are more than just a reputable company, but also an innovative one that provides proven, robust software solutions.

It’s accepted that cloud solutions offer a flexible and scalable IT environment for companies of all sizes, including small business and VMware now serve more than 480,000 customers and 55,000 partners worldwide.

When running separate operating systems and applications on virtual machines, these are kept in isolation from each other, so they are completely secure. Additionally, each machine only uses as many of the main resources as it needs.

Why do I need VMware hosting?

The obvious starting point here is that it reduces the need for a physical infrastructure and allows substantial savings to be made in capital expenditure. Virtualisation models also often work on a monthly fee, so you can also save on licenses and running costs.

Virtualisation offers the opportunity to reduce server resources substantially, increasing performance by up to six times that of your existing infrastructure. This means if you want to add more applications, or run differently configured operating systems, then you can do so without further spending.

Of course, it also reduces your current hosting costs.

Another element to choosing virtualisation and VMware is that it can offer a host of additional back-up and recovery options that are unlikely to be used in an onsite scenario.

This is especially useful for companies that have to meet compliance regulations, as many fail to put in place disaster recovery and effective backup. Data centres have this much better covered and can be a godsend in the event of an emergency, or internal security breach.

Whilst cloud computing has been slow to take off in previous years, with just 8% of worldwide organisations using it, it’s thought that this is set to accelerate rapidly in coming years due to improved security solutions.

This will reach a penetration rate of around 60% by 2017, according to technology analysts at research house Gartner.

With more office staff choosing to connect to work systems on up to four devices a week, the trend is well and truly growing now and it makes sense to consolidate servers to improve performance with this in mind.

With all of the benefits offered by virtualisation, especially the cost savings, it offers businesses a perfect opportunity to gain a competitive edge, whatever the industry.

New website coming soon

We've been secretly working on our new website since October 2012. We alway get giddy near launch time. We're not setting a date yet. We want to know that it's right before we release it to the world, but watch this space. Here's a sneaky peek :)

Screenshot of the new Intrahost website

Why Apple’s co-founder is wrong about the Cloud

Steve Wozniak is the grandfather of modern computing. The co-founder of Apple, along with one Steve Jobs, redefined how people use computers. For many in the tech world he is a hero. Simple as that. Complete hero. Designed computers in his garage, built them, changed the world. Is that not what we all dream of doing in our lunch hours?

So it is painful for a geek to say this BUT he’s wrong. He’s wrong. Steve Wozniak is wrong.

Last week in an interview he said he foresees “horrible problems” when it comes to the Cloud. He cited issues on data and commented, "I really worry about everything going to the cloud," he said. "I think it's going to be horrendous. I think there are going to be a lot of horrible problems in the next five years. With the cloud, you don't own anything. You already signed it away."

Much has been made of it, particularly the thought that he’s broken rank. This is the man who’s still at Apple and the company has been pushing iCloud for over a year now. It’s the same company that pushed the virtual ownership of books, music and the like through iTunes rather than physical ownership. It’s also allowed a lot of writers to have a dig at the Cloud in a “See, we told you so” kind of way.

But they’re wrong. And he’s wrong.

Wozniak’s biggest fear is about the ownership of information. He’s talking about security and how far the consumer (that’s you) feels like you still have control of the information you’re putting into the ether.

Security is the biggest issue many people site when they talk about the cloud. This year North Bridge published a survey about Cloud computing. Over half, 55% in fact, said security anxiety is the main reason companies don’t want to switch. There’s also, according to the survey, a big concern about regularity compliance.

As IDC research analyst has said in the past, "The richer the pot of data, the more cloud service providers need to do to protect it”.

The onus is on providers to make sure everything is secure. If you’re handing over data then they need to make sure it’s safe. But tarring every provider with the same brush threatens to damage a burgeoning industry that’s radically re-defining how people work and interact online. Most providers have a responsible attitude to security. Intrahost, for example, protects data against virtual as well as physical threats. Security at its data centres includes CCTV, managing against environmental disaster and having key and passcode entry. Virtual security protects from spammers as well as hackers. The idea that “the Cloud” and a transition to it is going to be “horrendous” ignores the fact that many within the industry are doing a great job of making sure data is secure day in and day out. One iPhone not working doesn’t mean you right off the whole brand!

Yet Wozniak’s is right in a way when he says we need to talk about ownership. And this is the second reason why the Cloud needs to be discussed more. Consumers (yes, you again) can’t blithely tick on Ts and Cs without checking what they’re signing up to. The horse has firmly bolted out of the Cloud Computing gate. It isn’t in human nature to go backwards; we always have to plough forwards. Therefore there needs to be wider discussion about the consumer’s responsibility when it comes to the Cloud. Pushing for more regulation, asking tech giants like Apple, Microsoft and Gmail if they can have more than one email and password, for example that allows people to access all of you information. Pass on your Apple ID to one third party, for example, and they can access everything from your music collection and pictures of your family to all your work.

Consumers need to have more responsibility in the Cloud. Who puts their PIN number next to their bank card in their wallet? NO ONE. Why? Because we take responsibility for our own security. No one, with their PIN number jotted down on their wallet would the blame their high street bank when their account is drained. So if we use the same password for everything, if we never change it, if we fail to ask providers what they do about security, if we fail to develop a hybrid environment combining a public and a private approach, then isn’t it just the same thing? New technology is freaky, yes, but we need to educate ourselves to know what we need to do to make ourselves safe, rather than just relying on someone else.

If Steve Wozniak’s suggestion is that we should put our fingers in our ears and whistle to ignore the growth of the Cloud then he’s doing au-turn, plain and simple. Is it OK to hand over all of your information to Apple, but no-one else? Consumers need to think carefully and know exactly where their data is and what rights they have over that information. It’s only by people power and providers pushing for it that regulation will change. So he’s wrong. The grandfather of computing is wrong. But that’s what the younger generation does, isn’t it? Tells their elders how they’ve taken their inventions and turned it into something glitzier, newer and more innovative, that’s what we’re supposed to do.

GoDaddy’s outage reveals how hosting firms' have responsibility

There will be managers at GoDaddy, the internet hosting company and domain registrar, who will be looking forward to the end of this week. A six hour service outage on Monday affected thousands, if not potentially millions, of customers. Unable to access their websites, many of GoDaddy’s customers will be counting the cost of the downtime and will have much to think about when the time comes to renew their contracts. Whether an accident or a network failure which the company needs to improve, what happened to GoDaddy shows how important it is for web hosting companies to respond quickly to problems but also leaves lessons for users and how they store their data online. For the users affected by the outage it will have begun on Monday morning by wondering if it was just them. Perhaps it will have been a call from a customer, perhaps they were trying to refresh their own website and getting nowhere. Gradually it will have dawned on them their website was down. GoDaddy acted quickly to get news out there to its customers, confirming the outage on their Twitter feed. They kept their followers and customers updated throughout the day letting them know how attempts to fix the problem were progressing. In all, the outage began at 10am and the problem was fixed by 6pm.

The following day GoDaddy CEO Scott Wagner issued a statement. In an email the company apologised profusely.

"We let you down and we know it," the e-mail read. "We take our responsibilities -- and the trust you place in us -- very seriously. I cannot express how sorry I am to those of you who were inconvenienced."

The worries for GoDaddy won’t just be that the outage happened but it will be, as they reflect in their apology, that customers place a lot of trust in them; if that trust is broken then they might be tempted to go elsewhere. For the SMEs, entrepreneurs, bloggers, e-commerce companies who host their websites through GoDaddy they have lost a full day, at a time when many companies can’t afford to.

What is probably most worrying for customers is that, while GoDaddy were vocal in keeping them up to date on progress to get the problem fixed on Monday, they haven’t said as much about what actually caused it. On Tuesday a hacker took to Twitter to say they had caused the outage. That was denied by GoDaddy who said;

“We have determined the service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented measures to prevent this from occurring again.”

Scott Wagner was also quick to confirm that customer data was never under threat and their systems weren’t compromised.

This lead some to ask, which is worse; being vulnerable to hackers and showing there are gaps in your security system or to admit it was a system failure and reveal there’s something wrong with your network? The result is the same for customers; downtime and lost revenue coupled with frustration but it also shows the need for transparency.

Data has become a target for hackers, leading some to comment that hosting firms have a bit of a target on their back. Perhaps they do but it makes their responsibility even more important and the need to protect the information and data stored with them as their first port of call.

The lessons to learn, not just for GoDaddy but other hosting firms are clear and reflect how what is really a new kind of business relationship comes with immense responsibility.

First of all the importance of communication. Problems will happen. Hosting companies have a duty to make sure their network is as secure and reliable as humanly possible. When they are asking companies and individuals for money they can’t afford to cut corners or not put as many security protocols or not have the most stable network they can create. The growth of cloud computing and the way it has revolutionised the way businesses work and interact with their customers means the number of hosting companies has exploded in number. Yet not all share the same kind of responsibility in terms of security and a reliable service.

However many protocols and however secure the network there is always a risk of outage. Often these will be problems out of the hosting company’s control. If the worst does happen then keeping customers up to date, letting them know what’s happened quickly, regularly and frankly is imperative. GoDaddy was quick to take to its Twitter feed and to keep customers up to date and let them know when their sites would be back online. Good communication means customers can let their own clients know what’s happening. There’s a knock on effect that the hosting company has to understand.

Back up all your data. It’s a responsibility for both the hosting company and the customer to back up all their information. GoDaddy has been quick to say that at no time was customer data at risk but the outage shows the added responsibility storing data brings. For the customer putting all their eggs in one digital basket could result in them losing important information and exposing themselves to further threats. If websites do go down a backup also means they might not incur the same sort of downtime and loss of revenue.

Be open and be frank. While GoDaddy has been quick to get in touch with customers, also offering them a free month’s service to make up for the outage, they have not been as frank as to exactly what caused the problem. Companies do place a lot of faith in hosting firms and chances are they look to them as a source of technical knowledge. Technology can seem like a black hole to some who just don’t understand it, and are frightened by their lack of knowledge. Not being clear and frank about exactly what causes an outage can create fear and concern that it’s part of something much bigger. Honesty is the best policy to alleviate worry.

 

Want to run your business like the biggest employer in the world?

This week the US Department of Defense announced they had teamed up with a cloud service provider to develop its Cloud Computing Strategy. It might be surprising to some, particularly those who are cloud nay-sayers who think the platform isn’t safe or is akin to leaving the office door open and allowing anyone to wander in. The adoption by the DoD, the largest employer in the world looking after US national security and the military, will provide a powerful advocate for those who want to sell the benefit of the Cloud.

The DoD says they are adopting the technology to identify the most effective ways for them to speed up IT delivery, make themselves more efficient and innovative. Alongside the announcement, the DoD has published a strategy, outlining how they are going to implement the Cloud and how it will impact their work. Like a business plan it’s a vital part of the process for any company wanting to make the most of their IT and any investment they make.

Admittedly, there are few companies facing the same level of demands and resources that the DoD have to tackle. Yet the principles of their argument for adoption will resonate for many businesses; be they entrepreneurs or multi-nationals running firms and employing staff across the globe.

The argument is that we want “ever-increasing capabilities while consuming fewer resources”. So we want more for less. As the Internet takes up a greater chunk of our lives, creating a virtual society where we work, play and socialise inevitably it becomes a place where we might encounter threats. The DoD wants to have a secure presence in cyberspace. All this is happening while budgets are getting smaller. Therefore the government agency is changing and streamlining its IT, making it more effective, more efficient and more secure.

What company, or individual, would want any more for their own firm or business.

What the DoD has also done is to roll out at the changes as a four prong strategy. Understanding that the changes won’t happen all in one go they want to be able to educate everyone who works for an with them what they’re doing and why they’re doing it, essentially beginning a cultural shift, before they start making major changes.

Through outreach and raising awareness, the first step in the Cloud strategy is encouraging people to adopt the service. Working with staff at different sites, companies with different hats and different specialisms it can be hard to convince every employee that a new IT approach is the right way to go. By selling in the principles first it makes it much easier for everyone to accept what’s happening and agree with it.

The second step is to focus on data centres, making sure they are working and suiting practice. The next step is to build the infrastructure and then to deliver the cloud services.

It might seem simplistic when you’re dealing with the world’s biggest employer but having a plan, an idea of the steps you need to go through is one that any company or individual needs to go through if they are to invest in a new piece of technology. The benefits of the Cloud to help streamline, to cut costs and make an operation more efficient is well known. However many companies might think all they need to do is call up a provider, arrange migration and it’s done. By publishing the clear steps of their strategy the DoD illustrates how they have gone through a thought process, the aim of what they want to get from the migration and the difference it might have.

Understanding the impact the Cloud may have on business is one thing, understanding how to manage that and if necessary breaking up activity into clear areas makes the process more manageable and easier for staff to adopt.

News from the Cloud in July

A roundup of the month’s top Cloud stories to keep you up to date on the industry. With the Olympics underway it’s unlikely that even the Cloud could dodge stories on the Games. In fact it became the subject of several different stories, mainly thinking about working practices and the computing infrastructure supporting the Games.

The technology budget of LOCOG apparently covered a quarter of the overall outlay. There are over 100,000 pieces of equipment being used by staff. They need to be in touch wherever they are and whatever time of day it in so the reliance on the Cloud is huge. Systems need to be integrated, teams deployed and operations managers briefed. Different suppliers need to be brought under the same umbrella technology and service needs to be quick and without any lag. According to the organising committee, however, not all services are relying on the Cloud this time round as the infrastructure isn’t quite there to support it yet. Like many businesses they’ve opted for a mix and match solution.

However while the Cloud might not have been the overriding focus for technology needs for this Olympics the Park at least will in the future. It’s been announced the London Legacy Development Corporation has selected iCITY to turn the media hub at the Olympic Park into an ‘innovation city’ post Games. It’s a £350 million investment that will rely heavily on Cloud technology.

Growth continues to be a focus for the Cloud, with or without the Olympics. Research by Cisco Systems Ltd says in the UK the cloud is becoming mainstream. Their CloudWatch Summer report saw a huge increase in the number of people who said the cloud was an important process. A third said it was critical for their business, up 24% on last year. Just over 50% said they were worried about security, a drop in 20% from this time last year.

This month Dell reported that more and more IT staff are focusing their money on virtualization. Looking for a private cloud solution they want an option that’s cost-effective and ready-to-install. Inevitably Dell uses this as an opportunity to sell its virtualization offer. Yet it suggests that if the cloud really is going mainstream as Cisco suggests then more and more businesses are opting for an “off the shelf” solution. They want to be able to deploy the Cloud quickly and efficiently without having to wait for a long testing period. Virtualization means greater flexibility so if they adopt one method or server solution then it’s easier to change if it doesn’t work out.

Staying with Dell and this month the tech giant announced it was buying Quest Software. It means Dell get more software solutions as Quest was known for its database management and data protection as well as SharePoint services and the migration and management of Windows servers. Dell’s struggles to really make a splash in the Cloud marketplace have been chronicled so the takeover means they get more services in place. More sales people means more will be told about the new products. It also increases their IP and creates a new revenue stream. If Dell has had trouble selling its Cloud services then linking with a team well respected and with a proven track record in the field is a good and a bold move. It will need to keep its strategy strong, though.

Windows Server 2012 Essentials was released in Beta this month, coinciding with the team from Windows 8 confirming launch dates. The watch words are “simplicity” and “flexibility” and the focus is on the first-server market. For home offices and SME’s this is of big interest. There’s to be more device support and more integration with Microsoft’s Cloud Services. A forum is running on the Essentials page.

Follow Intrahost on Twitter for more news day to day.

Why LinkedIn’s breach heightens importance of cloud security

It has been a tough week for social networking site LinkedIn. Forced to admit that over 3 million passwords were cracked and nearly six million unique passwords were grabbed from the site it has left users feeling shocked and confused. It also should be seen as a powerful lesson to anyone who works in the Cloud about the importance of asking the right questions for security, making sure the data stored is as safe as possible. There’s no suggestion that LinkedIn has done anything wrong but if you’re offering cloud services to clients, whether as a reseller or through your business – say if you’re a web designer hosting websites through a Cloud Server – you need to be able to answer question about your own security.

Hosting websites or information about clients is an important responsibility. If it’s part of your business then knowing the security in place by your provider is vital.

Take the example of Virtual Cloud Servers. Each sits on a physical server with a variety of different customers using them for different reasons. Each has their own resources and requirements and the deals and relationship they have with Intrahost is unique.

As well as being able to provide hosting facilities that meet their requirements, an important element of any business, security is always one of the first questions that’s asked. Many think cloud hosting will not be as secure as having a traditional hardware server sitting in front of you. In fact a Cloud Server offers additional mechanisms for security. The physical servers are based in a data centre which has the usual security access requirements like password entry and CCTV to protect the infrastructure. Network based security, including firewalls, disk arrays and protecting from spam and viruses are especially important. Intrahost understands the significance of protecting data and sees its responsibility as paramount for preventing any access that’s not allowed. The network is monitored 24/7 to make sure that any access attempt is logged, dealt with, prevented and then system set in place to warn off a repeat attack. There is multi-layered authentication on our systems. These services essentially mean there is layer upon layer of security that makes the data that you store for clients as secure as it can be possibly be.

It can be easy for end users to dismiss the need for data security. However they do so at their own risk. A big loss of data can damage a reputation as well as causing frustration for clients and customers. It should always be part of the business you understand best and can ensure it meets the standards you set for you own business.

Another chance to get a free .com domain name

How about a  .com domain registration, free of charge, from Intrahost!

We are renewing our offer of a free .com domain name with every 12 month web hosting package, until the 31st December 2012. You can even choose the operating system on your web hosting server - Windows or Linux - and you also get to choose the control panel that you use to maintain the web host account - cPanel or Plesk.

Remember you can host an UNLIMITED number of domain names on a single Intrahost web hosting account.

(You DON'T have to change registrar on existing domains to host them on your Intrahost web hosting account - simply go to your domain's account at your existing domain name registrar and alter the DNS record to point at the IP address that we give you when you open your Intrahost web hosting account).

The free .com offer is available on ANY Intrahost web hosting package, and we include all services normally associated with a domain registration service such as DNS management & name server control via a control panel.

Our web hosting packages start from the equivalent of a highly competitive £4.54 per month.

Linux Cloud Servers for less than £15 a month

We have reduced the cost of our entry-level, Linux cloud servers to just £13.70 per month!

This is a permanent price reduction on Cloud Servers from Intrahost. (You may be more familiar with the term VPS or virtual private server - our Cloud Server has all the features of a VPS but uses significantly more reliable software).

We haven't compromised the quality upon which Intrahost has built its reputation in order to achieve the price. Despite our low price you are still getting top-quality, brand name kit - HP servers, Cisco switches etc. - housed in UK data centres. Moreover, the Linux cloud servers still come with UNMETERED monthly traffic and a 99.99% uptime backed by our leading money-back guarantee - it's in our great Service Level Agreeement!

We lowered our price in order to tempt more of you to try out the quality and reliability of our web hosting service. We're sure you'll be happy and want to stay with us.

So, if the time has come for your business leave behind the world of shared or reseller web hosting and gravitate to your own dedicated server you should take advantage of our price drop and a grab a Linux Cloud Server package today!

You can call us free on 0800 321 3812 or use our contact form.

Why Good Hosting Technical Support Is Critical

There are thousands of web hosting companies available. Each hosting provider has their pros and cons, however, one of the most important aspects of a web hosting company is technical support.  A robust hosting infrastructure with high availability and backed-up by a first class dedicated technical support team will remain successful. Although, many customers choose their hosting solution by price, this is not always the best choice. Visit the realms of social media, where you’ll find an abundance of dissatisfied customers, complaining about the level of customer service.

Regardless of your business, customer service is the public image that’s represented to the customer and the everyone else you communicate with. Technical support teams that are resourceful, polite and respond in record time are seen as a caring brand.

Web Hosting Technical Support must be always available

Customers love options. At Intrahost, we have a variety of ways that customers can contact us.

You can contact Intrahost by:

  • Support ticket
  • Sales Telephone Line 0800 321 3812
  • Support Telephone Line 0845 680 3812
  • Email – support@intrahost.co.uk
  • Twitter @intrahostltd
  • Live chat - coming 2012

Web Hosting Fast and Friendly Support™

At Intrahost, we believe in Fast and Friendly Support™, where we’re available 24/7 to assist you with your enquiries.

Now it's your turn

Interested to learn more about our Fast and Friendly Support™? Why not contact Intrahost, about your hosting needs and see how we can help you.

Intrahost launch Hosted Exchange 2010

Exchange 2010We're delighted to annouce the launch of our Hosted Microsoft Exchange 2010 service. We're offering a massive 25GB of storage for each mailbox and free award-winning anti-spam and free anti-virus with each account! All with our famous Fast and Friendly Support included.

Key Features

25GB Storage per Mailbox 40MB Email Attachment Limit Outlook Web Access (OWA) + Outlook Anywhere Mobile Email 'Push' Technology Award Winning Anti-Spam/Anti-Virus Shared Calendar, Contacts and Tasks Public Folders and Subfolders 99.9% Uptime Guarantee 24/7 UK Support Daily Backups Apple Mac Compatible Outlook 2010/Entourage Support BlackBerry Enterprise option

Interested? Check out more features of our Hosted Exchange service which starts at £3.45/month.